Frequently ask questions

how can I order shoes?

After pick one design you want, complete our ORDER FORM. We will contact you as soon as possible.  


What is my customized option? 

Our shoes are making each pair of shoes based on order. Without additional charge, we supply the option such as ball width, more cushion and so on. Please ask us whatever you want. 


I am not sure my size in your shoes.

Our shoe last made for dance or comfortable activity. Each shoes-last are made with round toe box so they will be similar as actual feet length. If you give us your feet measurement of length and circumference, it's easy to find your size. 


How can I pay for my order?

PayPal service is available. 


How much delivery cost is?

All Asia is 15.00 USD and other country is 20.00 USD.

How long is the estimated delivery? 

We expect 2weeks for making shoes and 2weeks for delivery but due to the current global situation, it takes a little bit longer.

Can I order a customized design for my special occasions. 

If you have some occasion or want to wear the design only for you, please contact us. You can just send the design or a picture and the color combination you want to our email 

The customized-designed shoes will be exactly the same as well?

Probably not. It's a kind of recreate of shoes. Usually, we are making this customized design shoes with only one picture. And then it is processed on many shoes making steps such as pattern making, tailoring. Sometimes it's difficult to find the similar leather or the heel shape in the design. 

How much they will be?

It really depends on what design and materials you want. If you want to add or some color combination change in the present Balboa Zin Shoes, it could be from 5 USD. If they're the entirely new design we never tried before, it's better you need to ask the price. Normally it's from 200.00 USD. 


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